RETURNS

All MinkAmora Luxury hair products has undergone a quality assurance process to ensure it is free of imperfections. If you receive an item that is damaged, defective, or materially different, please call customer service at (404)

488.6642 within 3 business days of the receipt date.

If the product(s) received does not meet our brand standards, we will gladly exchange it and begin the exchange process per our cost.

Our fulfillment department must inspect all incoming shipments to ensure all product is in its original condition. No in-store credit will be given if product has been unpackaged, used, or manipulated in any manner from its original state.

EXCHANGES

MinkAmora Luxury Inc., at its sole discretion, may exchange products under the following conditions:

• Requests must be made within 3 business days of receipt of product(s).
• Any exchange requested after 3 business days of receiving the product will not be honored.
• All exchanges will require a return label from our customer service team. Once sent, customers will only be allotted 7 business days to utilize their return label for an exchange. Any timeframe exceeding this allotment will not be honored.
• We will not accept any merchandise, which has been used or altered (unpackaged, used, or manipulated) in any way.
• Please return the item in the original and resalable condition as a necessary health precaution.
• According to the Federal law once we begin selling human hair, you cannot return human hair products that have been used due to hygienic reasons.

TRACKING INFORMATION

You will receive an email with a tracking number once your items have been shipped. If you do not receive a tracking number within 2 business days of placing your order, call MinkAmora Luxury at (404) 488.6642. Please, have your order number prepared when you call.

We do not ship on weekends, holidays, and in the occurrence of a natural disaster.

RETURN AND EXCHANGE POLICY

Due to the nature of the product, your order must meet Federal Health Regulations before requesting a return or exchange. All returns are processed within 1-2 business days upon arrival to our offices.

BACKORDERS

Rare, but if a backorder occurs on your items); you will be placed on a priority waitlist. We will immediately ship items) upon arrival. To add, we will contact you by phone or email with the estimated arrival date. If we are unable to ship the backordered items) in a reasonable length of time of 7 to 10 business days, we will contact you immediately and offer you an option of a full payment refund.

NO SHIPMENT WILL TAKE PLACE ON WEEKENDS NOR HOLIDAYS

We have a standard 48 hour processing time prior to the shipment of all orders. This processing timeframe is subject to change due to sales or holidays.
Please review our shipping methods to receive an estimated timeframe of the delivery of your package.

ALL NON-DOMESTIC AND INTERNATIONAL ORDERS

There is a Customs fee that can be requested by the postal service upon delivery/receipt of the package. Customers may be subject to a 35% Duty/Customs fee based on the total order value. MinkAmora Luxury is not at liberty to calculate or charge customer as we have no control over the fees required outside of regular shipping fees. Please contact your local postal service for further details.

ORDER PROCESSING

Incorrect billing information and/or shipping to an address other than the billing address may cause shipping delays, as information must be verified. MinkAmora Luxury has the right to decline an order and issue a refund at our sole option. Confirmation of billing may be required and customer can/will be contacted via phone and email to complete.

CANCELLATION AND
MODIFICATION POLICY

Orders can be changed or modified but never cancelled for “full refund”. We DO NOT OFFER REFUNDS, due to the nature of our products. Once the order has been placed, we will only make modifications to the order. Please, refer to Return and Exchange Policy.